Benefits

■ Participants will learn to use the science of happiness as the differentiating element to build loyalty to internal and external customers.

■ Participants will learn practical tools to offer a memorable customer experience from their natural strengths.

■ Participants will learn to strengthen the relationship with their clients through empathetic communication.

■ Participants will learn simple and practical tools to face any challenges with clients in a positive way.

■ Participants will obtain a strategy to integrate the tools learned in their action plan.