Face to face.
■ Participants will learn to use the science of happiness as the differentiating element to build loyalty to internal and external customers.
■ Participants will learn practical tools to offer a memorable customer experience from their natural strengths.
■ Participants will learn to strengthen the relationship with their clients through empathetic communication.
■ Participants will learn simple and practical tools to face any challenges with clients in a positive way.
■ Participants will obtain a strategy to integrate the tools learned in their action plan.
Variable (4, 6, 8, 16 hours)
- Groups (5 to 100 people)